How to Cancel Order in Magento 2

With Magento 2's built-in capabilities, you can easily cancel orders and enhance your e-commerce operations. This feature improves order management and allows for quick adjustments to meet changing customer requests. In this guide, we will walk you through the steps to cancel an order in Magento 2.

What Causes Order Cancellations in Magento?

Order cancellations in Magento can arise from various situations. Here are some common reasons:

• Customer Requested

After making a purchase, customers might change their minds. They could find a better deal or decide they no longer need the product. In such cases, Magento provides the ability to cancel the order from the backend. For orders still in processing, Magento 2 cancel processing order functionalities facilitate these changes efficiently.

• Stock Unavailability

Sometimes during order processing, stock may become unavailable, prompting a need for cancellation. Magento allows store administrators to use the admin panel to manage these cancellations seamlessly and address any inventory-related issues swiftly.

• Generated Invoice Yet Canceled 

Orders might occasionally need to be canceled even after an invoice has been generated. While native Magento 2 doesn't support this directly, utilizing tools or extensions designed for Magento 2 cancel order after invoice scenarios can help manage such situations effectively.

• Fake Purchases

Certain orders may be identified as fraudulent. Magento’s systems can detect these, allowing administrators to use Magento cancel order capabilities from the admin interface, safeguarding the store's operations.

• Payment Issues 

Payment problems, whether due to insufficient funds or declined cards, require order cancellations. Magento’s backend provides administrators with simple tools to handle these cancellations smoothly.

How to Cancel Order in Magento 2

1. From the AdminPanel, navigate to the Sales tab and select Orders.
2. Select the Orders you wish to cancel.
3. Choose the Cancel option from the mass action dropdown and confirm the action.

To cancel an order from the order views page, use the step below:

1. To cancel your order, locate the desired order and click on the "Cancel" button in the top bar.

You can cancel orders that haven't been invoiced or shipped. This means only orders with the "Pending" status can be canceled.

How to Create a Credit Memo in Magento 2

To create a credit memo in Magento 2, follow these steps:

1. Go to the Admin Panel and navigate to Sales > Invoices.
2. Find and open the invoice for the order you wish to refund.
3. Click on the Credit Memo button.
4. Adjust the quantities and refund totals as needed.
5. Add any necessary comments and select whether to email the customer or refund the shipping.
6. Click Refund to generate the credit memo and process the refund.

How to Cancel a Magento 2 Processing Order

Canceling an order with a Processing status is more challenging as it may involve invoicing. Magento 2 doesn't natively allow the cancellation of invoiced orders, but solutions are available:

Use Amasty’s Cancel Orders for Magento 2 for advanced features that allow order cancellations even in Processing status and after an invoice has been issued. This extension provides more flexibility and is essential for maintaining customer satisfaction.